TELEPHONE SUPPORT

 

 

 

High Quality IT & Desktop Support solutions

 

TELEPHONE SUPPORT - PEACE OF MIND FOR YOUR IT!

Our telephone technical support services are available to both businesses and home users offering fast problem resolution and peace of mind.

Benefits of using the telephone technical support services are as follow.

Easy access to IT expertise that you donít have in
house
Available 7am Ė 8pm Mon - Sun

Friendly, efficient service provided by telephone or email

Calls logged and managed until your query or problem is
resolved

Inclusive help with common software packages, such as
Microsoft Office Suite.

Priority response if your server or network is down, you canít
access email or the internet
Option to schedule on-site visits for routine maintenance system development.

Option to obtain remote problem diagnosis via Virtual Private
Network

Easy to monitor, cost per-incident charges (for callouts, remote
diagnoses and telephone assistance requiring a senior
technical consultant)

Opportunity to build up a relationship with professionals who
will take time to understand the needs of your business
 

 

 

 

 

 

Plus

Advice on how to prevent or deal with virus attacks.

Quarterly, hour-long review meeting to talk through any work you are considering and offer technical advice, followed up with written recommendations and obligation-free quotations, if  required.

Management of any Cisco support contracts.

Support Services - on a cost-per-incident basis, we can also help you with:

Network administration tasks such as setting up new users.

Microsoft software incident logging if required, we can log a problem with Microsoft and communicate with them on your behalf. Charges as per Microsoft.

 



 

 

 

 

 

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